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Please Note that retagging your domain to our tag without placing an order could result in your domain being detagged as our systems will not know it's meant to be there, please place an order first through your account.
Please Note, we cannot transfer domains that are less than 60 days old. Please wait until this is at least 60 days old before attempting to transfer.
Domain transfers add 1 year onto your expiry date, so you don't lose any time you have paid for. There is one exception to this rule: if the domain was recently reactivated from an expired state, you will not get a year added to the expiry date.
Unfortunately not, simply because once purchased or renewed they can’t be ‘un-purchased’ or ‘un-renewed’. We’d recommend double checking the spelling before completing your purchase to avoid any disappointment as once they are registered, they are owned to your until they expire.
As part of our commitment to offering a fair and honest service we have provided all of the tools you need to transfer domains between registrars in your client area - there’s no charge and you can self manage the transfer or you can contact us to assist you.
We aim to make your renewals as simple as possible. You have the choice of auto renewing your domain name - which means we’ll raise you an invoice 28 days prior to renewal. You can then add a card on file for auto billing if you’d like meaning we’ll then debit the payment on your due date and renew the domain on your behalf meaning you’ll never need to worry about missing a renewal again!
You can manually manage your renewals in your client area. Even if you enable auto renewals and decide to cancel a renewal, it’s no problem at all, simply select to disable the auto renewal in your client area anytime prior to renewal and the domain will then be left to expire.
Yes you can! As above, we have a management area for your domain at northelement.co.uk/clients/.
From your Client Area you can simply click ‘Domains’, you can then select your desired domain and then click onto ‘Nameservers’.
All domain owners have the option of using our DNS editor located in the client area meaning you don’t need access to cPanel simply to manage your DNS.
Most domain TLDs offer a privacy option, however there are some restrictions. For .uk domains you can enable the free privacy option at checkout, however this is not available for domains that are used for websites that generate money.
For .com domains you can apply ID Protect regardless of your website use by adding this on at checkout. ID Protect costs £6.00 each per year that you wish to retain it for. It can be switched on or off at anytime by contacting us.
Please note that if you decide to add ID Protect or privacy after registering a domain the change will not be instantaneous as it needs to propagate.
Yes, we have a management area for your domain at northelement.co.uk/clients/.
From here you can simply click ‘Domains’, select the domain you wish to manage and then ‘Update Contact Details’.